Terms and Conditions.
Who Is Blossomcofloraldesign.co.uk?
Blossomcofloraldesign.co.uk is the trading name of Blossom Co Floral Design Limited. Blossom Co Floral Design Limited’s company number is 12869348 and the registered address is 8 Boyce’s Avenue, Clifton, Bristol, BS8 4AA. Our trading address is also 8 Boyce’s Avenue, Clifton, Bristol, BS8 4AA. The website blossomcofloraldesign.co.uk is wholly owned and operated by Blossom Co Floral design Limited.
By placing an order with Blossom Co Floral Design Limited, either directly yourself on the www.blossomcofloraldesign.co.uk website (“the website”) or over the telephone, you are agreeing to the following terms and conditions.
Please note, if you have agreed to our business terms, you have additionally agreed to our terms and conditions.
Changes To Your Order
If you wish to amend or cancel your order, please call us on 0117 329 4070 or email us at contactus@blossomcofloraldesign.co.uk . Please note that any changes to your order (delivery address, gift message, additional items) must be made by 9am the day before delivery, or by 9am on Saturday for Monday delivery, to ensure that we have time to amend the order prior to dispatch. Although we will endeavour to make amendments requests that we receive after these times, we cannot guarantee we shall be able to make the changes. Orders places or cancelled after our shop has closed on Saturday or on Sundays or Bank Holidays will be treated as having been received on the next working day.
Delivery
3.1 Addresses
Under normal circumstances, we will try to ensure that your order is delivered to the recipients address you provide. However, there are times when this is not possible due to problems with the address information which our customers provide or due to problems our drivers encounter when attempting to deliver the order. It is therefore very important that you ensure that the recipient address you provide is accurate, in particular the postcode, and that you give additional instructions to assist our drivers to locate difficult to find addresses. It is also very important that you keep us informed if you find that the recipients address or availability changes prior to the order being delivered. Deliveries cannot be made to PO Boxes or to Freepost addresses. We are also unable to delivery to military bases or terminals at airports.
Please note that our website is appropriate for delivery to mainline UK only.
The email that is sent on completion of your placing an order contains all the key information pertaining to your order. It is very important that you check this to ensure no errors have been made. If we are provided with an incorrect address and the flowers are sent out for delivery before the error is highlighted, you are not automatically entitled to a resend of a fresh bouquet. In the event the flowers are irretrievable, we may at our discretion arrange for another bouquet to be sent out, subject to the details of the specific situation.
3.2 Deliveries To Hospitals
Deliveries to hospitals can be problematic because patients often move from ward to ward or are discharged. This means that we are sometimes unable to deliver orders for customers at a very emotional time. However, many of these problems can be avoided by ensuring we have accurate and up to date information about the ward the recipient is in.
It is particularly important that you provide the full name of the recipient of the order as there can be several patients with the same name in the hospital. This can lead to errors in delivery which is beyond our control. Most hospitals do not allow drivers to take flowers directly to wards because of health and safety regulations and in such cases our flowers will be delivered to reception or post rooms.
Some wards do not allow flowers to be kept by patients. You should therefore check that the ward you wish to send flowers allows patients to have flowers on the ward. If flowers are not accepted in the ward, we shall not be able to refund the cost of the bouquet.
Some hospitals post rooms have a policy of refusing to accept flowers for either patients or members of staff, it is therefore important to check that the hospital is prepared to accept flowers. If the hospital will not accept the flowers, we will not be able to refund the cost of the bouquet.
3.3 Deliveries For Sympathy and To Funeral Directors
If the flowers are to be delivered to a funeral directors, it is essential that the name of the deceased and the funeral director are both included. If they are not, the funeral director may not accept the flowers. We will always endeavour to contact the funeral director to confirm the name of the deceased and the time of the funeral, to ensure that the flowers arrive in good time.
3.4 Receipt Of Deliveries
Flowers sent to hospitals and business addresses will be delivered to a main reception or mailing room, prior to internal distribution. The signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
3.5 Failure To Deliver
As we appreciate that receiving flowers is often time critical, if we are unable to deliver your order to the recipients address, we will attempt to leave in a secure place on the recipients property. Where this is not possible, we will attempt to leave the flowers with a neighbour. If this is not acceptable, please ensure that you let us know when placing the order. For local deliveries, we will leave a card through the recipients door letting them know where the order has been left. If there is nowhere secure to leave them and we are unable to leave them with a neighbour then the order will be returned to the shop and we will leave a card for the recipient to contact us so we can arrange a redelivery. If we are unable to deliver the order we will contact you via telephone or email as soon as possible. For this reason it is very important that you provide up to date contact information. It is also helpful if you provide us with the telephone number of the recipient as this often makes it easier to resolve delivery problems when the recipient is not at home at the time of delivery. However, it is not always possible for us to alert either the recipient or the customer by telephone of our failure to deliver.
3.6 Timed Deliveries
If a set time has been requested for delivery we will always attempt to do so, but reserve the right to deliver at an alternative time if we are unable to meet the time requested. During peak periods such as Christmas, Valentine’s Day and Mothers Day we are unable to accept timed deliveries. Our standard delivery time is between 9am and 5pm within mainland UK, however this may be extended during peak periods.
3.7 Delivery Instructions
During checkout we ask for delivery instructions. This information is for our drivers and is to express your wishes for us to follow if the recipient is either out or unable to answer the door when we deliver. We will always do our best to follow your instructions but this is not always possible e.g if you ask us to leave with a neighbour but the neighbour is out at time of delivery, we may either leave it somewhere secure on the property or if this is not suitable we will return the order to our shop. If we follow the delivery instructions and the item is subsequently stolen, the loss is the responsibility of the customer, it is however possible that we may not follow the delivery instructions if we believe there is a great chance of the order being stolen. If the delivery address is a business address, we need to have the company name and it is always appreciated if you could include what floor or in which department the recipient works.
Putting a telephone number for the recipient does not mean we guarantee to contact the recipient to agree a delivery time as this is not possible for us to do.
3.8 Force Majeure
Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control; these circumstances to include but not be limited to any adverse weather conditions - such as snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of god, or from any industrial dispute or strike.
3.9 Deliveries To Multiple Addresses or Recipients, or Multiple Orders To The Same Recipient With Differing Messages.
If you would like to have orders sent to the same addresses or several bouquets to the same address either with different recipients or different messages, please complete a separate order for each address or recipient or message. If applicable, a separate delivery charge will be made for each order.
3.10 Standard Deliveries
Our standard delivery is offered Monday to Saturday between 9am and 5pm, we do not deliver on Bank Holidays.
Availability and Substitution
4.1 Flowers
All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from the growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternative product of a similar style and equivalent or greater value and quality. Where this is necessary and time allows we will try and contact you via email. If we read the message and believe that the flower variety is key but the delivery is not time critical, we may move the delivery date back a day to await the delivery of fresh flowers. If you wish to discuss the substitution we have made please call us on 0117 329 4070. If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept our decision re substitution or delivery date move.
4.2 Other Products
We offer additional high quality products relevant to the gifting market (vases, chocolates, candles). Very occasionally, we can be out of stock of a product that is still live on the website, though typically all the products on our site are in stock. If we are out of stock and you try to purchase it, we will try to contact you to discuss either removing the product from your basket and refund you the cost, or substituting another product. If we are unable to contact you, we reserve the right to make the decision on your behalf (remove or substitute) on the basis of the situation.
Returns and Refunds
Flowers & Plants
Although we do our very best to ensure that this does not happen, on very rare occasions, flowers and plants arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue. If the recipient receives damaged flowers or plants, please contact us immediately so that we can arrange one of the following:
A new delivery on the next available working day; or
A full or partial refund (partial refunds depends on the specific circumstances of the issue)
Typically, we do not offer both a new delivery and a refund. Where flowers or plants have been damaged we will normally ask for them to be returned or for photographs clearly showing the problem so we can determine what is going wrong. We need to be notified of any problems within 24 hours of delivery to give us the best chance of successfully resolving the issue. We will, at our discretion consider issues raised after the 24 hour period but reserve the right to refuse the options of refunding or resending the order.
If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to resend flowers or plants and to refuse to take orders from customers. If we make such a decision, we will inform the customer of our decision in writing, via email or over the telephone.
We do not accept returns if you have changed your mind about your purchase.
Vases, Candles, Cards & Chocolates
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you have any questions on how to return your item to us, contact us.
Small Errors With Orders
From time to time, there are small human errors made i.e. a message card goes astray or a flower is forgotten. In such circumstances, we will do our best to make the situation right for the customer. If the customer believes that the delivered bouquet is substantially different from that described we reserve the right to request a photograph of the bouquet so we can judge the situation. We may, at our discretion, offer a partial refund or a discount on a future order but do not guarantee that we will do so. We believe in being fair and this is the spirit in which we will approach such situations. We would not, for example, give a 100% refund if a message card did not arrive, as the customer has received significant value in terms of the flowers nor would we give a full refund if some of the stems were missing, damaged or substituted; we would make what we would be considered by a reasonable person to be an appropriate compensation.
Shelf Life of Flowers
Our flowers are incredibly fresh, as they are purchased daily off the flower auctions in Holland and transported directly to us. They will normally last at least five days and most probably even longer, in the vase, although this varies by variety. It is important that the flowers are cared for correctly as putting them by heat sources or draught, or failing to change the water, will kill them very quickly. We include instructions and flower food with all our cut flowers. If we are informed that our flowers have died very quickly, we may, at our sole discretion, choose to resend another bouquet if we believe that there was a genuine issue with the flowers. If flowers have not been properly cared for, we will not resend the flowers.
In some circumstances, our flowers are so fresh that they are not even fully open when they arrive. This can be confused with poor quality flowers but, in fact, this shows how fresh our flowers are. The flowers will open quickly once they are in room temperature and will give pleasure for many days to come if cared for properly.
Fraudulent Behaviour
If we believed that an order may be fraudulent in nature, for whatever reason, we reserve the right to cancel the order and refund the funds. We are under no obligation to reveal why we believe the order to be fraudulent. We will co-operate with the police regarding any criminal investigations. we reserve the right to refuse to serve customers, block their IP address from accessing our website and any other blocking or fraud prevention measures we feel may be necessary to implement from time to time.
Duplicate Orders
If we notice that two identical orders have been placed, we may remove one, refunding the cost if we believe it to have been ordered by mistake. In such circumstances we will attempt to contact the customer but if it is urgent and they cannot be reached, we may make the call ourselves. You consent to our having the freedom to make this decision when you purchase through our website.
Abusive Behaviour
We will not tolerate abusive behaviour in any way, shape or form. whilst we endeavour to do our very best and 99% of our orders go like clockwork, sometimes mistakes are made. Purchasing from Blossom Co Floral Design does not entitle individuals to treat our staff abusively. If anyone is abusive to our staff, we will terminate any dialogue. We will not resume dialogue unless it is in a non abusive fashion and with the level of respect to which every human being, on either end of the telephone, has a right. We reserve the right not to deal with returning customers who have previously been abusive or offensive. We may block their account or take any other measures we wish to prevent them using our services in future.
Customer and Recipient Personal Information
To ensure that we can communicate effectively with both customers and recipients, its is very important that you provide accurate information. If you do not put your name into the message card field, we will not share your identity with the recipient, even if they ask us for it. If they request it, we will email or call you to let you know they are enquiring.
Please remember that we value your privacy and will never lease, rent or sell your private information. For more information please see our privacy policy.
Unforseen Technical Issues With The Website And/Or Our Systems
Errors may occur with our systems from time to time, due to unforeseen circumstances. For instance, our 3rd party hosting partner may lose access to the internet, causing our site to go offline or, if there is a problem with our servers internal clock, orders could theoretically be accepted by our system despite a cut off time having passed. These two examples are just that - examples and do not cover all of the technical things that could theoretically go wrong. We take every precaution we can to ensure that our systems run smoothly and problems are very rare. When they do occur, we will do our best to provide the service requested within the timing originally requested. However, in certain circumstances, it will not be possible for us to fulfil the order in the original timeline. In the latter situation, we will ask the customer what they would prefer; for us to amend the timing of the order or to refund the order in full. You cannot hold us responsible for any damages or compensation if your order cannot be fulfilled for this reason (or any other). If any product is ordered that we are not able to deliver because of technical issues we will try to contact you to find a solution. If we are unable to contact you, we reserve the right to make the decision to cancel and refund on your behalf on the basis of the situation as we see it.
Copyright
Blossom Co Floral Design Limited’s logo and all wording and imagery on this website is copyrighted. You may not copy, modify or distribute all or part of any of Blossom Co Floral Design Limited’s works or other content from any Blossom Co Floral Design site without our express consent.